Privacy Policy
Registered name: Treat@ Limited
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This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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Post : Renew Medispa, 36-38 Derby Street West, Ormskirk, Lancashire, L39 3NH
Telephone : 07732754379
Email : ask@renewmedispa.co.uk
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What information we collect, use, and why
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We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Health information (including dietary requirements, allergies and health conditions)
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Photographs or video recordings
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Information relating to compliments or complaints
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We also collect or use the following information to provide services and goods, including delivery:
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Health information
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We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Purchase history
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Marketing preferences
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We also collect or use the following information for the operation of customer accounts and guarantees:
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Health information
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We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Marketing preferences
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Recorded images, such as photos or videos
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Records of consent, where appropriate
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We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Purchase or service history
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Witness statements and contact details
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Relevant information from previous investigations
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Customer or client accounts and records
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Correspondence
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We also collect the following information for dealing with queries, complaints or claims:
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Health information
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Lawful bases and data protection rights
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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
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Our lawful bases for collecting or using personal information to provide services and goods are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We collect and process personal information in order to effectively provide, manage, and improve our services. This processing is necessary to deliver tailored experiences, ensure that we can respond to client requests, provide appropriate support and offer relevant treatment or product recommendations. Our legitimate interest lies in offering efficient, personalised, and high-quality services to meet client expectations while maintaining business operations. We also take steps to protect individual privacy and safeguard data as part of our commitment to responsible data management
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Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We collect and process personal information to facilitate the creation, maintenance, and management of client accounts. This processing is necessary to ensure that we can effectively manage client relationships and offer the appropriate services. Our legitimate interest is to maintain smooth and efficient operations, fulfill appointment obligations, and protect both our clients and our business by ensuring the delivery of services and treatments in line with customer expectations. We are committed to safeguarding personal data and ensuring privacy is respected throughout this process.
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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We may use your personal information for marketing purposes, treatment and service updates based on our legitimate interests. These interests include providing you with information about services, offers, availability and products that are similar to those you’ve previously used or expressed an interest in. You have the right to object to such processing at any time.
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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We may process your personal information based on our legitimate interests in responding to and resolving your queries or complaints. This includes managing customer service, maintaining good relationships and improving our services. We ensure that our processing is proportionate and that your privacy is respected.
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Where we get personal information from
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Directly from you
How long we keep information
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We will retain your personal information for as long as we continue to trade as Re:new Medispa (or any future trading names), as long as we provide our services to you and we will keep it until you request its removal in accordance with applicable data retention policies.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint